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Complaints Procedure

Concerns

If you have a concern about a matter that has occurred in our school then please speak to your child’s class teacher in the first instance.

If you are not satisfied after speaking to your child’s teacher then you should make an appointment to see one of our Phase Leaders –

  • EYFS (Nursery and Reception) Mrs Crampsie (Nursery) or Miss Tew (Reception)
  • KS1 (Classes 1 and 2) Mrs Brown
  • KS2 (Classes 3, 4, 5 and 6) Mr Chown

If you are still not satisfied after speaking to our Phase Leaders or the Headteacher, then this can be handled as a complaint.

If after speaking to the child’s teacher, and then Phase Leader, you should then ask to speak to one of the Senior Leadership Team – 

  • Miss Tavernier (Assistant Headteacher / SENCo / Inclusion Lead / Deputy DSL)
  • Mr Chown (Assistant Headteacher / KS2 Leader / Curriculum Leader / Maths Leader)
  • Mr Houson (Headteacher / Senior DSL / Standards Lead / Assessment Lead / Teaching & Learning Lead)

 

Complaints procedure for SEND

The school follows a complaint procedure and this will be followed for any SEND complaints.

If you have a query or complaint regarding your child and their special educational need please initially talk to the class teacher/phase leader. This query will then be discussed and resolved or passed on to the SENCO, Miss Tavernier.

If you feel this issue has not been dealt with sufficiently or you still need further advice please inform the Headteacher  of your complaint.

 

Complaints

If after going through the above procedure and speaking to one of the SLT, you still wish to make a complaint this should be handled by the Chair to the  Governing Body – Mrs Jo Chandler.